FAQ
FAQ
About repair
Demiurvo accepts the following repairs
important point
When applying for repair,
Please note the following points before applying.
〇 For repairs, the product you have entrusted to us will be completely repaired, or
It is not intended to restore the product to a new condition.
〇 Traces of repair may remain
〇 We cannot prepare replacement products during the repair period.
Thank you for your understanding.

edge peeling
・Smartphone cases and wallets can be repaired.
・If the smartphone case itself is broken, it cannot be repaired.
・Repair may be difficult depending on the usage condition of the product.
・The edge of the strap cannot be repaired.

clear case crack
・It is possible to repair notebook type smartphone cases.
・Depending on the condition of the product, it can be reapplied.
・Please contact customer support.
Repair flow
01
Repair reception
Please contact customer support using the inquiry form.
We will ask you about the situation and guide you on how to proceed. We will inform you later whether the repair is possible or not, and if it is a paid repair, we will also inform you of the estimated amount.
02
Deposit for repair items and transfer of expenses
●Storage of repair items
When you send it, please send the item at hand by prepayment, and after shipping, please contact us with the package number.
▼Shipping address
〒816-0906
1-2-1 Naka Onojo City, Fukuoka Prefecture
High Spirit Co., Ltd. Onojo Factory
To Demiurubo Division
TEL: 092-586-5102
● Transfer of expenses
In the case of paid repair, we will inform you of the advance transfer before shipping.
03
repair work
When the repair product arrives at our company,
After confirming the transfer of the cost, we will start the repair.
Estimated repair period is from 3 weeks up to 1 month depending on the schedule. Thank you for your understanding.
04
Delivery of goods
After the repair is completed, we will send it back to you.
商品について
充電について
MagSafeなどのワイヤレス充電には対応しておりません。
ICカード・Apple Payの使用について
DEMIUの商品は磁石を使用していないため、
交通系ICカードは、ケース本体に収納された状態でもご使用いただけます。
複数のICカードが重なっている場合や、モバイルSuicaなどを登録している場合は、
正常に反応いたしませんのでご注意ください。
Apple Payにつきましては、液晶画面側をかざしてご使用ください。
コインケース付きデザインの収納枚数について
POCHEやREMY POCHEにはコインケースが付いております。
収納できる枚数は機種によって異なりますが、5枚前後でございます。
手帳型ケースの仕様について
REMY POCHE
REMY POCHE FLAT
METEOR
REMY
PEBLLY
につきまして、カメラレンズの周りは接着されておりません。
デザイン上の仕様となりますのでご了承ください。
iPhone miniシリーズ背面のカード入れについて
iPhone12mini,iPhone13miniの背面のカード入れに関して
左側(ケース装着側)の仕切り部分と、右側の裏ポケットにカードはお入れいただけません。
右側のカード入れにはカード段が1つの仕様となります。ご注意ください。
お手入れ方法について
ご使用上の注意
・製品には本革を使用し生産を行っています。
・自然素材である以上全てが均ーという事はなく、ひとつひとつとして同じ革がないところも本革の魅力です。
・皮革の表面はキズがつきやすいので、丁寧にお取り扱いください。
・革製品につき、水や湿気に弱いため使用上ご注意下さい。摩擦、汗、水濡れにより色落ちする可能性があります。
・起毛革では性質上、毛落ち、色落ちが避けられません。
・濃色品からは、白や淡色の衣類への色移行、淡色品では、逆に、黒やデニム等の衣類から色移行する場合がありますので充分ご注意ください。
・革や同系の素材、ポリ袋、写真や印刷物等と密着すると色移行しやすく、一度移行すると浸透して落ちません。ボールペン、マジックインキの汚れも同様ですので、充分こ注意ください。
・シンナー、べンジン等の使用は厳禁です。
洗濯について
洗濯は出来ません。こ使用後は乾いた柔らかい布でからぶきをしてください。
クリーナー・クリームについて
お手入れ用のクリーナー等をご使用の場合は必ず専用のものを目立たない部分で試した上で使用してください。
また、レザーオイルやクリームを使用される場合、革小物用の無着色のものがおすすめです。
水に濡れた場合について
水に濡れた場合は乾いた柔らかい布で、軽く押さえるようにして素早く水気を取り、風通しの良い日陰で影干ししてください。
保管はビニール袋を避け、柔らかい布袋等に入れて、通気性が良く温度、湿度の低い場所にしてください。
About payment
credit card payment
[Cards handled] VISA/Master Card/JCB/American Express
●Since our store conducts online authentication, we do not issue usage receipts.
●Payment in installments or revolving payments may not be possible depending on the details of the contract with each credit company.
●In the case of payment in installments, a handling fee will be charged according to the rules of the card issuer.
●Payment will be made on the withdrawal date based on each credit company's membership agreement.
Consumption tax
● Consumption tax rate 10%
Consumption tax calculation order Consumption tax is calculated for each product.
● Consumption tax fractions less than 1 yen are rounded down.
Customs duties
●In the case of overseas delivery, customs duties (including various consumption taxes such as import consumption tax and local consumption tax, and advance fees, etc.) may be charged. Please note that the purchaser will be responsible for the cost.
About business hours
business hours
Monday to Friday (*excluding holidays)
11:00-16:00
Order
We are available online 24 hours a day, 365 days a year.
Regular holiday
Saturdays, Sundays and public holidays
*In addition, we will be closed during the year-end and New Year holidays, Golden Week, and summer holidays.
About delivery method and shipping fee
Sagawa Express
The shipping fee varies depending on the delivery area.
Shipping: Free shipping for orders over 3,980 yen
●Additional shipping charges may apply for remote islands and specific areas.
In that case, please note that our customer support will contact you.
● You can specify the desired delivery date and time.
*The delivery date will be specified after the 8th day after the order is placed.
*Times may vary depending on traffic conditions.

About returns and exchanges
cancel
Cancellation after ordering is not possible. Please be aware of this before placing your order.
Product change, address change, redelivery
●Products cannot be changed after shipping is completed. Please make sure that the ordered product is correct before placing an order.
●It is not possible to change the address after the shipment is completed. Please make sure that your registered address is correct before placing your order.
●If the item is returned to us due to refusal to receive it, long-term absence, incomplete address, etc., you will be responsible for the return shipping fee and redelivery fee.
Refund/Exchange
●We will respond only in the case of initial failure or damage.
●As a general rule, refunds and exchanges for customer convenience are not possible. If possible, you will be responsible for any shipping costs incurred.
●Returns and exchanges are not possible after 7 business days after the product arrives.
●If the item is out of stock, it will be shipped after arrival or refunded.
*If you would like a refund or exchange, please be sure to contact us and return the item according to our instructions. from our side
If you return the product before the guidance, we will not be able to respond after that.
Accident during delivery
●It becomes the correspondence in the delivery company. Please contact the shipping company that delivered your package.
●If the delivery company cannot confirm the actual product, we will not be able to handle it.
others
Product specifications are subject to change without notice.