BALLON × Ultrasuede® iPhone15ProMax

From September 2023, our brand will be renamed from Demiurvo to DEMIU.
In conjunction with this, a brand name and logo featuring the name DEMIU will be adopted.
Some products will continue to be sold as Demiurvo, but will be gradually redesigned.
We kindly ask for your understanding.

・The product is made using Ultrasuede®.
・Ultrasuede® is a registered trademark of Toray Industries, Inc. Care should be performed using an appropriate method for the area and material.
・Avoid using detergents as much as possible. Furthermore, using highly concentrated detergents (undiluted) is the most likely to cause problems, so if you do use detergent, be sure to use a detergent diluted 10 times or more with water, and be sure to thoroughly wipe off any detergent residue with a clean, wet towel afterwards.

●Regarding daily care: If dirt or other stains occur, please remove them immediately.
●Remove any dust, lint, or other dirt by lightly brushing with an etiquette brush.
If you are concerned about overall dirt, wipe the entire surface with a cloth or wiping cloth soaked in lukewarm water (approximately 40°C) and wrung out tightly. Once dry, brush the fur with an etiquette brush to smooth it out. This maintenance is effective if done about once a month.
●Caution: It is important to squeeze out the warm water and wipe carefully so as not to disturb the nap. Also, be sure to thoroughly remove any dirt from the cloth or wiping cloth before use.
For more information, please refer to Toray's "Ultrasuede® Handling Information" below: https://www.ultrasuede.jp/support/

●Shipping method: Sagawa Express. Shipping costs vary depending on the delivery area.
-Shipping: Free shipping for orders over 3,980 yen.
・The schedule may change depending on traffic conditions, etc.

●Payment method: Credit card payment
VISA／Master Card／JCB／American Express
·others
Shop Pay/Apple Pay/Google Pay/PayPal/Amazon Pay
・We perform online authentication, so we do not issue receipts or other documents.
・Depending on the terms of your contract with each credit company, you may not be able to make installment or revolving payments.
・If you pay in installments, a fee will be charged as specified by the card issuer.
・Payment will be made on the withdrawal date based on the membership terms and conditions of each credit card company.

・We will only deal with initial defects or damage.
・As a general rule, refunds and exchanges for customer convenience are not possible. If possible, you will be responsible for any shipping costs incurred.
・Returns and exchanges are not possible after 7 business days after the product arrives.
・If the item is out of stock, it will be shipped after arrival or refunded.
*If you would like a refund or exchange, please be sure to contact us and return the item according to our instructions. If you return the product before receiving guidance from our side, we will not be able to take any further action.

- Please note that there may be delays in delivery due to unavoidable reasons such as delays in delivery.
-If you purchase a pre-order item and a regular item at the same time, the items will be shipped once all the purchased items in the same cart are ready.
If you would like your regular items delivered sooner, please place two separate orders.